eBay to offer protection to sellers affected by severe weather in southern U.S.

Due to the impact of extreme weather in parts of the United States recently, the difficulty of delivery to eBay warehouses has been aggravated , and some end-of-line deliveries may be delayed.

In response to this emergency, eBay issued an announcement saying it would provide support and protection to sellers to reduce the potential impact of this incident on sellers' business.

The impact of extreme weather in the United States on sellers’ business and the solutions are mainly divided into the following three situations:

If the seller is located in the affected area and cannot ship the item, it is recommended that the seller communicate with the buyer to inform them of the actual situation .

If the seller anticipates that shipping may be delayed, it is recommended to extend the processing time stated in the item listing .

If the seller's business is affected, eBay will automatically protect the seller's account performance, including delayed delivery rate, effective tracking information upload rate, etc.

In addition, eBay will remove any related negative and neutral reviews, and the shipping disputes caused by this weather condition will not affect the seller's service index rating .

The United States frequently encounters extremely severe weather. Although this is an uncontrollable factor, the losses caused to cross-border sellers are inevitable.

The various difficulties faced by cross-border logistics have always been a difficult problem for sellers to overcome.

The United States is currently facing many problems. The epidemic continues to break out, the local tail-end logistics situation becomes increasingly complicated, and riots, strikes, sudden wildfires, and extreme weather occur one after another.

The delivery pressure of last-mile logistics in the United States has always been very high, because the platform's storage capacity restrictions have not been lifted, but the demand from overseas buyers has skyrocketed, and the order volume continues to increase. However, the shortage of available labor due to the epidemic has led to serious delays in delivery on site.

At the same time, the epidemic has caused a shortage of drivers, reduced freight capacity, port backlogs, major weather events and even delays, port closures, and rising logistics costs, all of which are enough to make cross-border sellers exhausted.

How to overcome these problems?

Sellers must make advance arrangements for inventory preparation in the future, extending the cycle to at least 10-15 days longer than usual . This can effectively reduce the occurrence of delivery delays.

Prices can be reduced by offering flexible services and rates, and by providing immediate notification of alternative carriers to avoid charges due to overcapacity, while also helping to reduce delays caused by capacity constraints.

It is also necessary to provide comprehensive order tracking from the date the order is established and provide expected delivery time. From sales to final delivery, the whole process is transparent and helps adjust the delivery expectations.

In summary, the extreme weather in the United States is still continuing, and the cross-border logistics problem cannot be solved overnight. Although there are many difficulties, the demand for goods in the US market is increasing rather than decreasing. Sellers can make adjustments and seize the current rare opportunity.

logistics

eBay Platform

US Market