Latest! Multiple platforms have issued announcements to support sellers with business difficulties

Shenzhen resumes work, multiple warehouses resume receiving and shipping

On March 20, Shenzhen held a press conference and announced that starting from March 21, all party and government organs, enterprises, institutions, and production and operation units in the city will resume normal working order and production and operations.

However, the city's sealed-off areas, control areas, and prevention areas must still strictly implement epidemic prevention and control measures. A negative nucleic acid test certificate within 48 hours is required to enter and exit public places and take public transportation.

Shenzhen also stated that under the premise of adhering to the prevention and control policies, the normal production and operation activities of enterprises will be maintained. For enterprises in the industrial chain and supply chain, a differentiated epidemic prevention policy of "one enterprise, one policy" and "one factory, one case" will be implemented to ensure the safety and stability of the industrial chain and supply chain and effectively solve the difficulties encountered by enterprises in production and operation.

When the news of the unblocking was received, the workers in Shenzhen were excited!

“——I can’t say I’m crying with joy, but it’s almost there!

——Is it ready to ship?

——Shenzhen people are also very good at carrying computers and squeezing into the subway. I hope all workers are healthy, safe, and make a lot of money! ”

Shenzhen's resumption of work is "great news" for sellers . On the first day of the resumption of work , the Shenzhen subway station saw the grand scene of "Spring Festival travel", and "Shenzhen Metro" was also pushed to the hot search list.

Before everything slowly returns to normal operation, sellers are most concerned about whether they can ship goods normally. The good news is that many Shenzhen freight forwarders have announced that their warehouses have been officially unsealed and have started to receive and ship goods normally. At the same time , Shopee's Dongguan warehouse and Lazada's Shenzhen distribution center are also resuming operations in an orderly manner, and UPS has also resumed pick-up and delivery services in Shenzhen and Dongguan.

Shopee stated that the Dongguan warehouse will gradually resume operations on March 21, 2022. From now on, the relevant policies of Shopee Dongguan warehouse will be updated:

1. For parcels that have been scanned but not shipped out of the Shopee Dongguan warehouse, the platform will arrange for shipment as soon as possible. Sellers need to pay attention to logistics information in the Seller Center at any time.

2. Currently, unshipped packages can be sent to Shopee Dongguan warehouse. Please check whether the settings of Seller Center > Logistics Settings > Default Transfer Warehouse are correct in time.

Currently, free collection and delivery point services have been restored in Guangdong Province (except for the epidemic-controlled areas). Sellers who deliver to Shopee Dongguan warehouse need to hold a negative nucleic acid test certificate no more than 24 hours ago , a green health code, and normal body temperature monitoring in the park before entering. From now on, the temporary delivery address will be cancelled and no packages will be accepted.

In addition, Lazada also announced that the Shenzhen distribution center will resume operations from 00:00 on March 21, and can receive goods and arrange subsequent operations normally. From now on, merchants can resume delivery to the Shenzhen distribution center. Merchants who deliver goods by themselves are required to show a 48-hour nucleic acid negative certificate, take temperature, and wear masks.

Lazada said that the parcels that were previously temporarily stored at the Shenzhen distribution center have been arranged for shipment. In addition, Lazada emphasized that it is recommended not to make any adjustments to the parcels that have been sent to the Yiwu distribution center, and just pay attention to the logistics status. After the parcel arrives at the Yiwu distribution center, it will be received and shipped as usual.

Lazada said that with the changes in epidemic prevention and control policies, the areas that can provide official collection have expanded compared to before. It is recommended to maintain close communication with collection drivers, nearby STO outlets, and collection points in a timely manner to complete order handover as soon as possible.

Merchants in non-medium- and high-risk areas and in lockdown, control, and prevention areas, please fulfill orders in a timely manner to avoid the impact of on-time delivery rate and cancellation rate due to untimely delivery; if the upgrade of control measures in individual non-medium- and high-risk areas affects the delivery timeliness, you can contact customer service, submit supporting materials, and apply for an extension of the fulfillment timeliness.

In addition, LGF Shenzhen Central Warehouse/LGF Shenzhen Freight Warehouse will resume operations simultaneously from March 21, and can receive goods and process orders normally.

In addition to Shopee and Lazada, UPS has also resumed some services. UPS said that based on the latest notices from the Shenzhen and Dongguan municipal governments on epidemic prevention and control, UPS will resume export pickup and import delivery services in Shenzhen and Dongguan from March 21, 2022. However, in some postal code areas, affected by local epidemic prevention and control measures, UPS will still make temporary adjustments to the pickup and delivery services .

Multiple platforms release response plans to support sellers affected by the epidemic

Sellers are relieved by the news of the lifting of the blockade and the operation of warehouses. However, some analysts say that after the blockade is lifted, a large amount of goods may pile up at the port, resulting in warehouse overflow or queues. This means that the transportation time of goods will be extended and packages may face delays.

However, sellers do not need to worry too much. In response to the arrangements for epidemic prevention and control and to protect the interests of sellers, many e-commerce platforms have launched seller protection policies. Today, these protection measures are still effective, and eBay has extended the policy protection period. As for other platforms, they also said that they will make adjustments based on subsequent situations.

Last week, Amazon said that sellers could appeal if the epidemic affected their account performance. Today, Amazon issued another announcement to emphasize this point.

Amazon said that sellers can appeal if the epidemic affects their account performance. In the announcement, Amazon stated that if sellers are worried about the impact of the epidemic on the delayed delivery rate, cancellation rate or order defect rate indicators of their accounts, sellers can appeal any policy violations that they believe are beyond their control and provide all relevant information in the appeal so that the platform can understand the connection between the restrictions related to the epidemic and the violations that the sellers are appealing.

At the same time, the platform also recommends that if sellers have a large number of orders and cannot ship them in time, Amazon encourages sellers to set their account status to "vacation mode" and restore the account activity status once the seller is able to complete the orders and meet customer expectations.

In fact, as early as March 14, eBay announced a protection policy for sellers whose operations were hindered by the epidemic. On March 21, the platform issued a new announcement, deciding to further extend the protection policy , that is, for transactions shipped from mainland China and Hong Kong and the payment time is from March 16 (inclusive) to March 21 (inclusive) Beijing time, if the seller submits an order cancellation application before 23:59:59 on March 24 Beijing time and the reason for transaction cancellation is selected as out of stock, the platform will uniformly protect it, and the out of stock records generated by the relevant transactions and the negative and medium reviews related to the out of stock records will be removed.

Like Amazon, eBay also stated that sellers can put their stores into vacation mode to avoid unnecessary operational risks and losses.

In addition, TikTok has also formulated a fulfillment adjustment plan for British cross-border merchants. The specific content is: for merchants in Shenzhen, Dongguan, and Donghai , the stocking-TTS fulfillment assessment period for orders from March 17 to March 31 will be extended from the original 5 days to 12 days. The above changes do not require sellers to do anything, and the platform will automatically set them.

Orders that cannot be fulfilled after more than 12 days will still be recorded as overdue orders and will be included in the merchant's fulfillment performance evaluation. The platform will close orders that have not been fulfilled for an extended period of time, and platform-closed orders will be included in the merchant's cancellation rate.

It should be noted that orders from overseas warehouses are not within the scope of extended fulfillment. If the impact of the epidemic exceeds March 31, the platform will notify you separately.

Difficulties are only temporary, and all obstacles in front of us should be regarded as tests . Under the current environment, the top priority for current sellers is to maximize cross-border business.

Shenzhen unblocked

Seller Protection Measures