Determining account association, a million-dollar seller was banned

  Sellers’ accounts are often blocked. Suspected infringement, fake orders, or abuse of services are all considered violations by Amazon, and sellers who have been blocked for such actions are well aware of this. But what really makes sellers angry is those accounts that are blocked for no reason ...

Amazon Mistakenly Blocks Seller with Over 10,000 Monthly Sales

An Amazon seller posted a video on TikTok, saying that his account was determined to be associated by Amazon's backend and had been deactivated. In addition, the seller's FBA warehouse had inventory with a total value of more than US$25,000 . The whole thing was very confusing.

"They claimed I had another account, but in fact I didn't," said Tyler Phillips, an Amazon seller who was confused as to why his account was blocked. "Amazon's unfounded behavior will invisibly kill many innocent sellers."

It is understood that the seller is a local seller in the United States. The sales of his products on the Amazon platform are very impressive, with monthly sales exceeding 10,000 and a volume of over 10 million. The impact of this sudden ban on the seller is self-evident.

The seller's experience has received a lot of response and attention from other sellers. This video quickly became popular on TikTok, with more than 300,000 views, and the popularity of related videos is also rising. In the comment section below the video, sellers also discussed this incident↓

"My account was also blocked before Christmas, and more than $60,000 worth of inventory was put on hold. Although my account was restored two months later, Amazon did not give any explanation for this."

“It happens all the time that when you make enough money, Amazon clears you out and your inventory is no longer yours.”

"Amazon bans accounts at will. Although I have never encountered such a situation in my five years of working here, it still sounds scary."

"Misjudgment is annoying, but being misjudged is even more unsolvable..."

Some time after posting the video of the account being blocked, the seller said that the previously blocked account had been unblocked and he would continue to sell on the platform. From being blocked for no reason to being successfully unblocked, it is undeniable that Amazon's misjudgment caused irreparable losses to the seller, and the incident also came to an end.

For most sellers, account suspension due to association is not unfamiliar. In this regard, Amazon also stated that in order to maintain the order of the platform, misjudgment during the review process is inevitable.

In fact, Amazon has apologized to sellers for misjudgments more than once. As early as May 2019, a large number of sellers on the Amazon platform were blocked because Amazon judged them to have abused variants and manipulated reviews. The sellers then appealed and their accounts were restored. Amazon responded, " In our efforts to protect our community, we sometimes make cautious mistakes. We deeply apologize for the inconvenience this has caused. "

However, in the face of Amazon's apology, more sellers do not seem to appreciate it. These sellers believe that the platform's continuous nonsensical and misjudgment blocking is really too torturous for sellers. The appeal process is time-consuming and has resulted in a lot of loss of orders. Instead of apologizing after the incident, it would be better to show more sincerity in making improvements.

Account association often occurs! Seller: I am always the one who gets caught in the crossfire

When it comes to account association, many sellers are shocked. In the past, due to the frequent occurrence of account association problems, many sellers were stuck in the quagmire of account suspension.

The editor learned that throughout 2021, there were quite a few seller accounts that were mistakenly closed because they were inexplicably associated with fraudulent accounts. Among them were old accounts that had been selling for several years. On average, there were news of seller accounts being blocked due to association every month.

According to sellers’ feedback, their Amazon stores were suddenly blocked for no reason, and the reason given by Amazon was that the sellers violated the Amazon account association policy. However, many sellers felt wronged and said that they had never violated Amazon’s policy and it must have been a misjudgment. Some sellers also said that their new accounts received notifications of being associated with fraudulent accounts, and they initially determined that it was either a misjudgment by Amazon or a spoof.

There are several reasons why sellers are afraid of account association. One is that the seller may be blocked if he accidentally does something that leads to account association. The other is that the account is "mistakenly blocked" because it is associated with a fraudulent account . No matter which one it is, the seller needs to appeal. If it is an accidental killing, the chance of account recovery after the appeal is relatively large.

While many sellers are troubled by the closure of their accounts due to association, many Amazon sellers want to learn more about how to avoid account association and reduce losses. Here, the editor summarizes the experience given by some old sellers, hoping to help sellers.

You can use the same person's credit card for different accounts, but you must ensure that the credit card numbers are different;

Regarding the US dollar payment card, different accounts on the same site must have different card numbers, that is, different accounts on different sites must have different card numbers. When binding the payment card and authorizing it in the Amazon backend, you must log in to the payment card in the backend;

Purchased accounts are prone to account association, and many purchased accounts have a "warranty period". After the warranty period, the seller is not responsible for any problems with the account, and the money spent on the account is equivalent to being wasted;

The same set of information is used to register different sites, which will also cause association to some extent;

It is relatively safe to operate VPS with multiple accounts .

Although some old sellers have experience, they are still unable to prevent the occurrence of associations.

For sellers, if their accounts are accidentally deactivated due to association, they should actively appeal to Amazon. According to the experience given by some sellers, they need to appeal to activate the account first; after the account is activated, they should provide detailed information about the relevant links, why the association was made, how to resolve the violation of the account regulations, and how to prevent such problems from happening in the future.                         

Regarding appeals, some sellers have also provided more detailed information, requiring sellers to provide all their Amazon account information that may cause problems. If they fail once, the sellers need to further provide some specific requirements for account or store rectification in order to achieve the purpose of finally getting the account appealed back.

But in reality, the safest way for the heroic sellers is to be unique: one computer, one dedicated line, one store, but for many sellers, this method is too costly. In the final analysis, for sellers, it is better to remember the experience of old sellers, stay away from and avoid association to reduce losses, and when being associated, remember the appeal points, actively appeal, and restore the account.

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