What is Office Works? Office Works Review, Features

Established in 1994, Office Works is Australia's leading retailer and supplier of office products and solutions for home, commercial and educational needs.

About Office works

· As part of the Wesfarmers Group, Office Works has an extensive national footprint, operating more than 160 retail stores in every state and territory and employing more than 7,000 team members. In addition to its store network, Office Works offers customers more than 40,000 products on its new and improved website, including office supplies, ink and toner, technology, furniture, catering products, cleaning supplies and photo, printing and copying services. It operates a national call centre and a team of specialist business experts to meet the needs of micro, small and medium-sized business customers.

Office Works accomplishes all of this while operating a responsible and sustainable business that supports the communities where Office Works’ clients, suppliers and team members live and work.

Shipping address management

1. You can add multiple addresses to your business account. This makes the ordering process quick and convenient.

2. On the "My Account" page, just click on the "Manage Delivery Addresses" link.

3. By default, you must be an administrator of the business account to manage addresses. If you are not an administrator, you can also manage addresses if the administrator allows it in Account Settings.

FAQ

Q: Do I qualify for a business account?

A: There is no business too big or too small to hold an Officeworks business account. If you have a valid ABN number, can pass a credit check and provide the relevant identification required in the application process, then your business should qualify for a business account.

Q: Can I delete a user?

A: You must be an administrator user of the enterprise account to delete a user. You cannot delete yourself.

Q: Can I enter a purchase order number when ordering online?

A: Yes, when you reach the checkout page, simply enter your purchase order number in the appropriate field. As the administrator of the account, you can also make this a required field for all contacts in the account.

1. Log in as an administrator user;

2. Get 'My Account';

3. Select "Account Settings";

4. Find the “Purchase Order Required for All Orders” option and make sure it is toggled to “Yes”.

Q: Can I increase my credit limit online?

A: If you have had a business account for 30 days, you may find that the credit line applied to your account does not meet your merchant requirements. From the My Account page, simply click on the "Request a Credit Line Increase" button. You will be directed to a page showing information on how to submit a credit line increase request.

Q: Does the product price include consumption tax?

A: By default, we display all product prices inclusive of GST. If you have a merchant account and would like to view product prices exclusive of GST, you can enable this feature yourself through My Account:

1. Log in as an administrator user;

2. Get 'My Account';

3. Select "Manage Company Options";

4. Change the "Display prices including GST" option to "No". This change will be saved automatically;

5. You must be an administrator user of the enterprise account to change this setting.

Q: How do I add or remove new staff members from our 30-day business account so they can place orders?

A: Your account administrator can do this by logging into your account. Simply go to "My Account" and then "Manage Contacts".

Q: How do I become an administrator of my business account?

A: If you are the person who originally signed up for the Office Works business account, then you are already an administrator. If not, then you will need to ask your business account administrator to upgrade your account.

Q: How long does it take to get a 30-day business account approved?

A: You will receive a response to your 30-day business account application via email within 3 business days.

Q: What should I do if my company's ABN changes?

A: Existing 30-day accounts are not allowed to change ABN. If the company is trading under a different ABN, you will need to apply for a new 30-day business account under the new ABN.

Q: When will I receive my 30-day business account statement?

A: Monthly statements will be emailed on the second business day of each month to the account email address attached to your 30-day business account.

Q: Who can manage my address?

A: If you have a business account, then by default all of your users can create, update, and delete addresses that belong to your business account. If you want only admin users to be able to manage addresses, you can control:

1. Log in as an administrator user;

2. Get 'My Account';

3. Select "Manage Company Options";

4. Change the "Allow addresses managed by non-administrators" option to "No".

Development experience

- Established in Richmond, Victoria in 1994 as part of the Coles Myer Group, Office Works grew steadily throughout the 1990s and had 30 stores by the end of the decade.

- In 2003 and 2004, Office Works acquired Viking Office Supplies and Harris Technology respectively, while developing a growing online presence through Office Works.com.au.

- In 2007, the 100th Office Works store opened and in the same year Office Works was acquired by Wesfarmers as part of a wider acquisition of the Coles Group. Under Wesfarmers ownership, a new leadership team came in and implemented a number of exciting changes, including a clear strategic focus on the widest range, low prices and excellent service and the introduction of Office Works' lowest price guarantee.

-In 2013, the 150th store opened and a year later Office Works celebrated its 20th anniversary.

-In 2017, Officeworks launched the Price Beat Guarantee.