Amazon sellers: one trick to get their account blocked every day

With the booming development of e-commerce, the number of people shopping online is also increasing. As we all know, Amazon has always adhered to the principle of customer first, constantly emphasizing the importance of buyer's consumption experience, and even sacrificing the interests of sellers to improve the buyer's consumption experience. Many sellers have reported Amazon's "biased" behavior, but in many cases they have not been taken seriously.

It is for this reason that a large number of bad buyers have appeared on the Amazon platform, using Amazon's platform policies to infringe on the legitimate interests of sellers. Today, let 's take stock of the "love-hate relationship" between Amazon sellers and buyers.

1. The seller was banned for cursing

It is understood that recently an Amazon seller reported that his account was blocked because he used abusive remarks when communicating with buyers through internal messages.

Subsequently, Amazon officially sent an email to the seller and stated: "You have engaged in inappropriate or unprofessional behavior when contacting members of the Amazon community. This is a serious violation of our policies. Therefore, you will no longer be allowed to sell products on Amazon, and your products have been removed from our website. We will discuss this issue with you, and during this period, your funds will be frozen in your account. If you have unfinished orders, please arrange for shipment in a timely manner."

Sellers have expressed their opinions on the incident. Although most sellers sympathize with the seller, some sellers think that cursing is inappropriate.

Seller A: Amazon always blocks accounts at every turn, although it is indeed wrong for sellers to curse.

Seller B: It looks funny that this guy got his account blocked, but it is actually understandable.

Seller C: A little trick to get your account blocked every day.

Seller D: The risk on this platform is getting higher and higher. The risk and return are totally incomparable to a few years ago. It is even worse than Tmall and Pinduoduo in China. Once the account is blocked, the seller will basically lose all the money and go bankrupt.

"When there is a transaction, there is communication, and when there is communication, there are disagreements." Although many sellers feel sympathy for the seller who was banned for cursing, we must also understand that cursing is indeed wrong. Sellers should adjust their mentality, abide by the platform policies, and must not be greedy for a moment of speaking quickly, otherwise they will have to bear the corresponding punishment .

2. The buyer threatens the seller’s child

There are many cases of love-hate relationship between Amazon buyers and sellers. Here comes the latest case. I was browsing the Amazon US forum and saw a seller complaining that a buyer threatened his child.

The seller complained: I received a threatening letter from a buyer, cursing that my child would die in a fire. He mentioned that the buyer also wrote a string of words, but due to the Amazon platform, some of the words are not visible, which is probably "*** your *** company *** you".

(Photo source: Amazon official forum)

In fact, it is normal for users to feel emotional and want to complain when they buy unsatisfactory products on e-commerce platforms. However, this buyer's behavior has obviously crossed the moral bottom line and turned to cursing and attacking the seller's child.

Other sellers in the forum also felt unfair about what happened to this seller.

Seller A: The address you left on the platform is not your home address, right?

Seller B: Print out the threatening letter. To be honest, this is a very bad thing to do. If you want, you can choose to call the police. Anyway, his name and address are there.

Another seller C said: "We should not give Amazon this opportunity. This behavior of buyers is caused by Amazon! " Amazon should at least be responsible for the behavior of buyers on its platform from a moral perspective. If something like this happens, we must expose it. More exposure will attract Amazon's attention.

(Photo source: Amazon official forum)

In general, regardless of Amazon's attitude towards such incidents, most sellers on the platform still prefer to refer the matter to the police. Perhaps for these sellers, receiving a threatening letter is fine, but threatening their children is indeed unforgivable.

As far as the editor knows, on domestic e-commerce platforms, consumers are not allowed to send abusive and threatening language when searching for products or communicating with online customer service. The system will automatically detect and block relevant content, not to mention language that threatens other people's children.

We have no way of knowing why this Amazon buyer said such outrageous words, but one thing is clear: sellers hope that Amazon can consider the feelings of sellers while protecting the interests of buyers.

3. Malicious complaints from buyers lead to the removal of seller links

Disputes between buyers and sellers happen every day. Although there is a saying that "the customer is God", there are always some bad consumers who make sellers unlovable. Recently, another Amazon seller said that a buyer maliciously complained about their products, which led to the product link being removed from Amazon, causing great losses to their business activities.

(Photo source: Amazon official forum)

The seller named "Sports_Discount" posted on the forum that a few days ago a buyer called and threatened to refund them on the grounds of complaining to Amazon that they were selling counterfeit products. "Sports_Discount" sells sportswear and sporting goods. Because their products are purchased directly from brands or reputable suppliers, there is no counterfeiting. Therefore, "Sports_Discount" rejected the buyer's request for a refund.

Subsequently, the buyer complained to Amazon about the order, and the product link of "Sports_Discount" was removed from the shelves , which had a great negative impact on its daily operations. At present, "Sports_Discount" has reported all relevant information to Amazon, but he believes that Amazon's existing policies are very unfavorable to him.

Below this post, many sellers expressed sympathy for "Sports_Discount"'s experience.

Seller A: As long as you provide relevant evidence to prove that the product is not counterfeit, the product link will be restored, it just takes some time.

Seller B: For this kind of buyer who attempts to blackmail you, I suggest you report it to the police and let the police handle the matter.

Seller C: Unfortunately, Amazon’s policies do not protect sellers from dishonest consumers.

It is not clear whether the product link of "Sports_Discount" has been appealed back. Even if the seller's link has been appealed back, the seller still needs to bear the financial losses caused to the seller during the period when the link was taken down.

I believe that the above cases are not isolated cases. Behaviors such as exploiting loopholes to get benefits and threatening to file complaints are becoming more and more prevalent. There are even many consumers who can do more extreme things. Sellers pay for consumers ' "unreasonable" behavior, and in many cases, sellers are powerless to deal with it. I hope that e-commerce platforms can comprehensively consider the interests of both buyers and sellers when formulating relevant policies.

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