Over 200 million packages were stolen, here’s the secret to preventing package thefts on Christmas!

According to the survey data of the home security website Safewise , in the past 12 months, 210 million packages were stolen across the United States, and Amazon accounted for 53.9%. In fact, it is not just the United States, but also Canada. Package thefts in Canada should not be underestimated.

Many Canadian residents are upset about the thieves who steal packages because many packages in front of their homes have been stolen by thieves in recent years. So much so that one Canadian resident suddenly had the idea of ​​giving the thieves a "surprise" and put feces in a box disguised as an Amazon package and placed it in front of his house. As a result, the package was stolen by a man in less than 40 minutes.

Many Canadian consumers complained: "Don't expect too much when receiving express delivery in Canada. I don't expect speed, but at least don't lose it. In Canada, you have to squat at the door to receive express delivery, because the courier will just throw the package at the door and leave without telling you in any way. It is not their business whether the items inside will be taken away by others . "

"There are mailboxes but couriers just don't use them. They just like to leave them on the ground. I don't know why. My new mobile phone was thrown directly into the snow. When I called a few days later, they said the item had been delivered a long time ago, but I didn't receive it. And because of personal privacy protection, they can't tell me which courier delivered it . "

As we all know, the delivery of express products is mainly stuck at several important nodes : domestic collection - export declaration - international flight shipment - foreign customs clearance - last mile delivery. In the "last mile" delivery scenario, there are still some "gaps" in the express industry .

1. The customer is not sure of his/her presence : The customer must be present to sign for the package in person. If the customer is not present, the courier will have to wait. If the waiting time is too long, the delivery time of other express parcels will be extended , which will eventually lead to an adverse chain reaction. For example, in residential communities or campuses, couriers often encounter situations where the user is not present when delivering the package, and it is common for a package to fail to be delivered after a trip .

2. Customers are relatively dispersed : Customers in the area should be relatively concentrated. Concentration means that couriers can deliver more express parcels within a certain period of time. However, if customers are relatively dispersed, it means that even if they are all on site, the delivery cost will be very high if couriers deliver one by one. For example, rural areas are sparsely populated and the shopping frequency is lower than that in cities. If express delivery companies layout outlets and transfer stations according to urban logic, the cost will not be able to bear it. This is also one of the key reasons why express delivery companies are unwilling to invest .

3. Entry threshold restrictions : For security reasons, some companies will not allow couriers to enter the office area, and some community guards will also prevent couriers from entering. At this time, the couriers cannot deliver the express in person .

The three realities of relatively scattered customers , uncertain customer presence , and limited entry thresholds make it impossible for couriers to follow the formal delivery regulations . In China, Cainiao has developed small supermarkets, newsstands, and properties into franchised Cainiao Post Stations to help users temporarily store packages and send express deliveries, which easily solves this problem. Currently, there are more than 70,000 such Cainiao Post Stations across the country .

Canada Friendship Station site scene

In Canada, Neighbour Express is filling the capacity gap of the "last mile" by creating an overseas version of "Cainiao Station".

At the beginning of 2020, the overseas version of Cainiao Station "Neighbour Express" was officially launched. As a strategic partner of Neighbour Express, Canada Post International (Lotte South China) and Neighbour Express have worked together to explore and try many emerging businesses around the station sites.

So far, more than 300 Neighbor Express stations have been set up in major Canadian cities such as Vancouver, Toronto, Montreal, Calgary and Edmonton . Just as the slogan of Neighbour Express is "Faster, Safer, Better Way of Delivery", Neighbor Express stations have realized multiple functions of pick up and drop off, that is, forward self-pickup + reverse return + return operation. The relaxed pickup time, convenient geographical location and convenient return operation have greatly improved customer satisfaction and loyalty while providing customers with an excellent logistics experience.

The philosophy of Youlin Station: Faster, Safer, Better Way of Delivery

At present, the business carried out by Youlin Post Station mainly includes forward self-pickup and reverse return:

1. Forward self-pickup: Youlin Post provides the post management system API interface to e-commerce companies (sellers). When buyers place orders on e-commerce platforms, they can choose the logistics service of self-pickup at the post station and determine the Youlin Post station they wish to pick up. Then, the e-commerce platform will centrally ship the goods to the Youlin Post operation center, which will sort and transfer them to the corresponding post stations, and automatically send a text message with a pickup code to the customer, who will go to the post station with the pickup code to complete the pickup.

Main advantages: For e-commerce companies, it can not only reduce logistics costs, but also provide users with an additional logistics option; for buyers, the time and process of picking up items at the post station are very flexible, which can also reduce the occurrence of unexpected situations such as lost items and missed collection.

2. Reverse return: Youlin Post provides a return management system for e-commerce companies (sellers) to use, or connects with the e-commerce company's own system by providing an API interface . The operation process is simple and convenient . First, the buyer applies for a return on the e-commerce platform ; second, print and paste the return waybill on the package ; finally, query the nearby Youlin Post in the system or on the Youlin website, and send the package to any convenient post. The Youlin Operation Center retrieves the return package from the Youlin Post every day, and can provide various operations for subsequent return processing according to the needs of the e-commerce platform , including sorting, quality inspection, re-delivery, destruction, etc.

Main advantages: Youlin Post provides a solution that integrates return logistics and return operations for cross-border e-commerce companies , solving the pain points of cross-border return management, and plays a vital role in reducing corporate return costs and improving customer experience . In addition, Youlin implements a unified price across the country. Youlin's current postage is 10%-40% of UPS, which has an absolute advantage , and Youlin Post currently covers major cities across Canada .

Location map of Friendly Inns in Vancouver , Toronto , Montreal , Calgary and Edmonton

Different from ordinary pickup methods, Friendly Station has more advantages :

1. Quantity advantage : Compared with UPS Store, Youlin Station has a wider coverage and a wider density . Official data shows that the number of Youlin Stations in the first phase has reached 300, which has exceeded the number of UPS Stores in Canada .

2. Planning advantages: In densely populated apartment areas, university campuses and other areas, Youlin Station has been scientifically planned to match the stations with customer needs. It is reported that currently 5% of Youlin Stations are self-operated stations, and 95% are franchised convenience stores, office supply stores, etc. around the community.

3. Functional advantages: Youlin Station has multiple functions such as forward self-pickup, reverse return and return operations.

Self-collection process

Return Process

4. Cost advantage: Reduce the operation and delivery costs of each piece, benefit consumers while enhancing its own competitiveness. Relying on the post station's "forward self-pickup" service charges are benchmarked against ordinary mail, and the service quality is benchmarked against registered express mail. Each piece comes with a free receipt certificate; the price and timeliness of the "reverse return" service are also significantly better than those of UPS and other companies.

4. Service quality advantage: In major Canadian cities covered by Friendly Post, there is a post within 5 kilometers of home or company. For buyers, it is convenient, flexible and safe to pick up the items by themselves. For sellers, the post delivery method has a very high delivery rate and a good customer experience.

Incidents of package theft and loss occur frequently, and Youlin Station is undoubtedly a "good medicine" to solve this problem . While helping sellers reduce logistics costs, it also provides consumers with convenient and flexible pickup options and solves the pain point of consumers' package theft. It is indeed a great choice.

Interested sellers can add WeChat: pm715357861 to learn more about the event details!

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