Competitors openly delete negative reviews, foreign sellers complain about unfair competition

Recently, a seller named Mike B posted on the official Amazon forum that he was facing unfair market competition . In the post, Mike B said that they have been in the sales business for ten years, and the past two years have been their best years ever, with annual sales exceeding seven figures and a 99% favorable review rate. But they are still trying to keep the favorable review rate close to 100%, but problems have arisen.

He said that even if the rate of favorable reviews reached 99%, he still faced unfair market competition. On the one hand, he was trying to maintain a favorable review rate of nearly 100%, while on the other hand, Amazon was "indulging" other sellers to delete negative reviews, and most of these sellers' favorable reviews were less than 70%. In response, Amazon gave the reason that these deleted negative reviews were not caused by the sellers themselves.

Mike B was confused about this and asked if he could delete the negative reviews like the above sellers. What is the specific operation? Mike B also said that these sellers with low positive reviews are large in scale. They received dozens of complaints about non-delivery of goods every day for several months, but Amazon did not take any action against them and just continued to allow this to happen. He felt it was obviously unfair. (The poster also faced the same negative feedback)

In response to Mike B's confusion, some netizens said that negative reviews are just an indicator. If these sellers with low positive reviews can control the order defect rate below 1% and other digital indicators are still within the platform regulations, then they are still eligible to sell on the platform.

Mike B said that he ultimately wanted to know where the problem occurred and why the buyer could not receive the goods. At the same time, Amazon would allow competitors to delete negative reviews or handle them in other simple ways, but he did not even know the cause of the problem. He said that if such problems were not resolved, his negative reviews would continue to exist, while other sellers could continue to delete their negative reviews, and unfair competition would continue.

As of now, the poster's problem has not been resolved.

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