What is SocialEpoch? SocialEpoch Review, Features

SocialEpoch is a WhatsApp marketing and service brand under Shanghai MoPu Network Technology Co., Ltd.

Product Introduction

1. WhatsApp SCRM

Save 50% of labor costs, double communication efficiency, and users will never be lost.

2. WhatsApp group messaging

Based on the target number provided by the customer, we screen the valid and active WhatsApp users, send point-to-point messages in batches within seconds, and ensure 100% accurate delivery.

3. Create a new WhatsApp group

According to the target number provided by the customer, we can screen the effective and active WhatsApp users, quickly create new groups in batches, and use group interactive communication to repeatedly reach customers.

4. WhatsApp group messaging tool

Personal tool software that can flexibly and effectively screen active WhatsApp users and send small batch messages.

5. WhatsApp group messaging tool

Personal tool software that can flexibly perform keyword search on WhatsApp target industry groups, group import and export, batch join groups, scheduled small batch message sending to groups, and group member management.

6. Add friends via WhatsApp link

• Simple: Generate your customized link with one click;
• Fast: Get links and greetings quickly;
• Efficient: Chat with targeted customers accurately.

Product Evolution

• SocialEpoch is a leading WhatsApp social marketing service expert in China, providing accurate user acquisition, customer recall, customer management, accurate big data analysis and other marketing services, and providing a complete set of WhatsApp social marketing solutions for overseas brands.
• SocialEpoch has launched a series of marketing system services for WhatsApp to help its partners build an efficient operation system for customer management and user flow of WhatsApp marketing.
• We first introduced SocialEpoch WhatsApp SCRM customer management system to help our partners improve the efficiency of sales and customer service management: it can coordinate the matching of multiple customer service seats and WhatsApp customer service accounts; all customer service seats and customer service accounts' communication messages are automatically synchronized to the cloud, and customer information will never be lost; it realizes intelligent reply messages, allowing customer service to work efficiently 24 hours a day.
• At the same time, SocialEpoch provides WhatsApp traffic diversion services, including WhatsApp group messaging, WhatsApp group creation and group messaging, to help partners acquire accurate new users in the WhatsApp blue ocean of traffic.
• Based on the traffic generation and customer service marketing system, in 2020 SocialEpoch will launch an empowerment system that combines social marketing methodology, social e-commerce platform, social user traffic generation, social marketing system, and service consulting to provide a complete solution for Chinese brands to go overseas and engage in social e-commerce.
• SocialEpoch is the preferred service provider for brands to conduct social marketing/social e-commerce operations and build private traffic pools when going overseas.

Corporate Culture

• Mission: To make social marketing more efficient and successful.
• Vision: To be an expert in WhatsApp social marketing services, helping brands gain benefits through social marketing.

FAQ

Q：What kind of marketing can SocialEpoch do?

A: We can provide mass messaging services, group services, and customer service tools.

Q: Is there a risk of having my account banned using the customer service tool?

A: The customer service tool is completely developed based on WhatsApp's official interface. It is designed to improve customer service efficiency. It does not involve any marketing or confrontational costs and is inherently safe.

Every platform has its own rules. When using it, please be careful not to violate WhatsApp's rules, and the customer service account itself is extremely safe. On the same IP, logging into thousands of seats is theoretically safe. If you are worried, you can use an IP proxy to disperse the IP to alleviate this worry.

Q: What are the highlights of customer service tools?

A: The first highlight of the customer service tool is that customers no longer have to worry about losing their digital assets and customer relationships due to personnel changes.

The second highlight is that there is no upper limit on the number of seats. One seat can support 5 terminals, which greatly improves the work efficiency of customer service staff.

The third highlight is that the tool provides automatic replies, quick replies, tags, extended fields and customers for management and communication, thus establishing a structured and hierarchical customer classification and tiered management.