soulartshop is a leading educator in polymer clay art with over twenty years of experience. For decades, the company has believed that the secret to the best art creation lies not only in one's aesthetic sense or the artistry of the hand, but more importantly in the connection between these two elements. About soulartshop We believe that handicrafts convey the spirit of the maker itself. We hope that our works can bring more positive energy to the world and inspire joy. By minimizing the use of tools, we explore the deeper potential of our hands and minds, and beautiful expressions come from the balance and harmony within us. Our goal is to find truth in our lives through art living, while letting art immerse in our lives. FAQ Q: Can I cancel my order? A: We accept cancellation within 12 hours after order is placed. Please send us your order number and contact number via email. Q: What delivery methods do you offer? A: For all orders: domestic or international, items will be shipped via Hong Kong Post - Air Parcel (with tracking number). Q: When will you ship? A: Please allow 3-5 business days to process your order. It may take additional time to process orders during public holidays and busy periods. Customs and postal services may also take additional time to process and deliver during peak seasons. Please also note that there may be delays due to pending payment authorizations. Q: How can I check the status of my order? A: The tracking number is available in the shipping confirmation email. You can track your order on the Hong Kong Post website. In some cases, the carrier's tracking information may only be available 1-2 business days after the order is shipped. |
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