What is Testbuy? Testbuy Review, Features

Amazon TestBuy is a method to combat follow-selling. Simply put, it is to purchase goods through shopping orders and collect relevant evidence to prove that the products of other follow-selling sellers have problems or infringes, thereby requiring Amazon to remove the follow-selling.

About Testbuy

After Testbuy receives the goods, it will take photos of the goods and list the photos and the differences between the counterfeit goods and your genuine goods in detail. After sending all the information to Amazon officials, if it is verified to be true, the seller will not only need to immediately remove the goods he is copying, but also refund the buyers who have purchased from him.

What Testbuy does

In order to give consumers more choices, Amazon encourages legal follow-selling. However, some malicious follow-selling often involves selling inferior products as good ones, using the low cost of counterfeit products to offer lower prices. This will also lead to negative reviews from consumers and affect the weight of the entire listing.

Faced with this kind of malicious follow-selling behavior, Amazon allows TestBuy to file a complaint: purchase the products being followed in the malicious follow-selling store, and then upload details such as the order number, shipment photos, product packaging, and actual product photos. After a successful report, Amazon will punish these sellers and delete their listings.

insufficient

1. It takes a long time. By the time you get the product comparison pictures and file a complaint, the listing has already been snatched away.

2. If the seller has good sales, a large number of test orders are required, which is costly.

Testbuy operation steps

First, the seller needs to contact Amazon’s Seller Performance Team.

The URL is: http://www.amazon.com/gp/help/reports/contact-us. Select "Report a violation of our rules" as the subject.

Then, the seller needs to provide the Order ID of the Amazon testbuy. If possible, the seller ID of the follower should also be provided, because experienced followers may realize that the seller is doing a testbuy, and they will immediately change the store name at this time, so your complaint may be in vain. However, the store name can be changed at any time, but the Seller ID will not change.

At the same time, the seller also needs to provide the parts where the products sold by the follower do not match the listing description, take photos as evidence, and describe in detail the differences between the products sold by the follower and your genuine products.

In order to improve Amazon's customer service efficiency, sellers must provide the following information to customer service in a timely manner.

1. The ASIN/ISBN of the item's detail page and the product title

2. The store or business name of the seller you are reporting

3. Your order ID

4. A concise explanation of the violation

Note

1. TestBuy's Order Id is required.

2. The store’s Seller ID is required.

3. Don't mention "trademark" or "copyright" or you will be transferred to Amazon's Legal Department, and then you will have to wait endlessly.

4. After TestBuy, don’t leave a bad review for him.

FAQ

Q: Can I place a testbuy order in China and then file a complaint in China?

A: It doesn't matter where the order is placed, but it is recommended that the mailing address be overseas. After all, not many people in China will buy things through North America or other Amazon sites. Some buyers will see through it and refuse to ship the goods.

Q：Can I testbuy without a brand?

A: If the product does not have a registered brand, the other party’s pickup channel is still the same as yours. Amazon allows this kind of follow-selling behavior unless the other party is selling counterfeit and shoddy products.

Q: What should I do if I copy-sell someone else's product but get test-buyed instead?

A: If someone places a test buy order for you and issues a warning to you, delete the product and reply with a promise that you will not sell his product again. Ask him to cancel the order. If he does not cancel, it does not matter. Just ship the product directly. If he wants to return the product, refund him. A bad review for one order will not ruin his account.

Q: My product has a logo but the other party does not. Can I still place a testbuy order?

A: If there is a logo and it has been recorded, you can file a complaint directly. If not, you can also file a complaint that the goods are not the same as the ones described after placing the order.

Q: What should I do if I suspect that the other party has placed a testbuy order for me?

A: You can consider making up a reason saying that you cannot ship the goods and hope for a refund. If the other party insists on shipping, you can pretend to ship the goods first and then refund them, and then explain via email.