What is SendAgents? SendAgents Review, Features

SendAgents takes care of your B2C shipping, easy to implement, connects all your stores, online real-time customer center.

About SendAgents

SENDAGENTS, as a fulfillment service provider, wants to relieve you of everything related to order storage, shipping and processing with our fulfillment services - so that you can fully devote yourself to your core business. We keep fulfillment costs as transparent as possible and offer you an all-in-one fulfillment service. We connect your store to our fulfillment service provider system and constantly synchronize your orders so that we can guarantee efficient and secure processing. Take advantage of our expertise in shipping to optimize your processes and save costs and, most importantly, a lot of time. You send us the items, we store them in our fulfillment warehouse and prepare the items. After receiving the order, we take the items from our warehouse and pack them professionally and safely for you. On request, inserts such as delivery notes are included. We then ship the goods directly to your customers and transfer all data seamlessly to your store system.

SendAgents Services

1. The sending agent handles your shipping, as a fulfillment service provider, we take over your shipping volume! So, with our online customer center, you can focus on your core business and see everything in real time.

2. All-in-one fulfillment;

3. Real-time order synchronization, our self-developed modern management software is based on more than 20 years of e-commerce experience. Monitor each process and synchronize with your workshop system to achieve efficient and safe processing without your customers leaving your workshop environment.

4. Real-time online customer login, it is always difficult to hand over important areas to others. With us, you can always know everything in real time in our fulfillment service provider customer center, and you can easily view the shipping and storage status of your order in real time online at any time.

FAQ

Q: Do you charge a fixed cost/installation fee?

A: No. We work without fixed costs and do not charge any installation fees. We connect every store without any problems. Thanks to our own in-house programmers, we are very well positioned technically. Whether it's API, Rest API, CSV or something else - we always choose the best or required solution.

Q: How long does it take for a returned product to arrive?

A: Sending customer orders and 100% compliance with the 14:00 cut-off time is always our top priority. Therefore, daily shipping always comes first. Please plan your deliveries with a generous time buffer and re-order in time. Usually, receipts are stored within 5-10 business days (Monday to Friday), recorded by us and reported to your store system/marketplace. For urgent deliveries, please contact us for expediting in special cases.

Q: Where can I check the status of my order?

A: Unlike many of our competitors, we offer you a live customer center where you can check the status of your order 24/7. In addition, you can view stock, articles and more information (such as best before date). We provide this service to every customer free of charge. Our customer center is highly responsive and can be used on any device.

Q: When will I receive the tracking number of my package?

A: We will automatically transfer the tracking number to your store system or marketplace (eBay/Amazon/Hood) after it is generated. In addition, you can check the data at any time in our online customer center.

Q: Can I include a delivery note with my order?

A: Yes, no problem. Happy to carry your company logo too. Rates are always free of 1 surcharge. Please feel free to contact us.

Q: Do I have to connect to one of your interfaces?

A: No! We connect the most common store systems and marketplaces to us! They have no work and do not require any technical knowledge. In the spirit of making work easier, we offer uniquely simple and easy synchronization in our industry - unless you want it for privacy or security concerns - then you can connect to our Rest API.