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Refunds Manager allows Amazon sellers to claim refunds of various amounts, ranging from a few dollars to hundreds of thousands of dollars.
Function (1) Coordinate transactions for each product to ensure that the order quantity received matches the return reimbursement; (2) Ensure that the seller is refunded the same amount as the fees originally charged; (3) Inspect products damaged by logistics providers; (4) Track when products are replaced and ensure that original products are returned to the seller; (5) Track all orders to ensure that refunds are within the 30-day deadline and that Amazon has refunded the seller’s 20% restocking fee (according to Amazon’s policy) or a full refund; (6) Discovery of missing inventory (inventory was deducted but never returned after 45 days); (7) Ensure that sellers are not overcharged based on weight or size or Amazon commissions; (8) Track lost or damaged products in Amazon warehouses to ensure that sellers can restock them in a timely manner.
How to use Register and enter your Amazon credentials to link your seller account, and then Refunds Manager will detect any issues with your seller account:
Refunds Manager reviews all of your products, orders, returns, and shipments that are eligible for reimbursement:
The administrator of the seller account will then manually review the case and submit it to Amazon on behalf of the seller:
The Refunds Manager then compiles all case reports and the amount recovered (per case), allowing sellers to track account refunds and ultimately receive refunds:
Supported Sites Amazon Canada, UK, US, Germany, France
cost For successful recovery cases, a 25% commission is charged.
FAQ Q: What types of case processing does Refunds Manager provide for FBA sellers? A: The tool searches for the following errors and issues and then submits Amazon reimbursement claims: (1) Reconciliation of all transaction flows for each product, including amounts received, orders, returns, reimbursements, and clearance of physical inventory; (2) Amazon destroys the product without the seller’s request or permission; (3) For orders returned after 30 days, Amazon does not provide the seller with a 20% restocking fee; (4) The refund amount received by the seller is higher than the amount originally paid, and the seller needs to pay the excess fee; (5) The buyer has received the refund, but the seller has not received the refund amount from Amazon and the refund has been more than 45 days; (6) Inbound products damaged or not received by the shipper for more than 30 days; (7) The order was overpaid for weight and size related fees; (8) Orders with excess commission charges; (9) Products lost or damaged in Amazon warehouses and not yet reimbursed; (10) The replacement parts and original parts sent to the buyer are never returned after 45 days; (11) Amazon claims to have reimbursed the return but a refund has not yet been received; (12) When Amazon claims that the item has been returned to the seller’s inventory but has not yet been updated; (13) Deduct inventory after shipment; (14) The buyer returns the wrong product and has scanned it into the warehouse; (15) Goods damaged by the carrier or Amazon; (16) Failure to restock after order removal; (17) Amazon reimbursed but the amount reimbursed was incorrect; (18) Amazon did not reimburse the total amount due based on the original order. Q: How does the whole process work? A: Refunds Manager looks for errors, files claims, and ensures that sellers get the refunds they deserve. In most cases, sellers just have to wait and can check their accounts at any time. After registration, the tool will collect all of the seller's reports and review them to find any issues. The tool uses software plus manual review to ensure that no issues are missed. The seller's designated account auditor will submit a valid claim to Amazon on the seller's behalf. Once the claim is valid, it will be displayed on the "Case Management" page. Q: How long is the tracing period? A: According to Amazon’s latest policy, Refunds Manager can search for Amazon FBA lost inventory and other issues up to 18 months ago. Q: How long does it take for Refunds Manager to process my application? A: For product loss claims, the processing time of Refunds Manager is 30 days, and other claims require at least 45 days. Q: How does Refunds Manager avoid duplicate filings for the same product? A: Refunds Manager tracks the cases opened for each SKU and monitors all existing reimbursements so there are no duplications. However, Amazon sometimes splits a reimbursement for one case into multiple reimbursements, which the tool will note at the end of the report. Sellers can verify the total amount of each case in the case report.
Seller Reviews Vonnlo LLC, an American seller, said: "I was a little skeptical about this software at first, but in the first week after signing up, it helped me recover nearly $50,000 that Amazon didn't reimburse. After that, it continued to help me recover some refunds little by little. Thank you very much RefundsManager!"
Another US seller, Jakewen, said: “It’s very easy to use. Set it up and forget it. It will help you submit missing items, wrong orders or inaccurate reimbursements directly in Seller Central. With it, I have refunded over $1,000 from Amazon. The customer service is also great!” | 
