The sellers are miserable as they wait half a year to put the items on the shelves and their accounts are blocked due to claims for lost items!

Since the outbreak of the epidemic, global e-commerce has accelerated its development and ushered in a golden period. However, as the epidemic worsened, cross-border transportation links declined, China-US shipping costs hit a record high, logistics timeliness declined, and accidents occurred frequently. Incidents such as air freight being replaced by sea freight, lost and damaged items are emerging in an endless stream, and claims for lost goods may also result in the closure of the store due to "fraud". The freight at the price of fully decorated houses and the service at the level of rough houses have made the sellers who have fallen into the trap complain bitterly.

The shipping price was too high for the seller, so it took a month to ship it by air.

In August, the shipping prices between China and the United States hit an all-time high, and sellers reported that they could not afford the prices. "The current shipping costs have overturned my understanding of the word shipping," lamented a seller.

At the same time, the epidemic rebounded, and the highly contagious Delta strain accelerated its spread in the United States and other places, with the number of newly confirmed COVID-19 cases in the United States exceeding 100,000 per day. The docks, warehouses, and logistics companies were short of staff, and bugs frequently occurred in the logistics links, which was in sharp contrast to the high freight rates, which was very magical.

One seller complained that the goods that were supposed to be shipped by air were replaced by the freight forwarder and shipped by sea freight. There were 3 batches of 9 boxes of goods, and 6 boxes were signed for after 30 days. 3 boxes were also lost, and the value of the goods and the freight cost more than 10,000 yuan. Another seller also used air freight, and 3 boxes of goods were lost. The freight forwarder said that it could only compensate according to the declared value of the goods, and would not compensate for the freight and taxes.

There is no worst, only worse. "I encountered an even worse case. I thought the air delivery was changed to the sea delivery, but it turned out that the goods were not delivered at all. I lost 60,000 yuan and the delay was 35 days. They were cheated from beginning to end." said a seller

It is difficult to prevent lost items, but how to compensate depends on the sincerity of the freight forwarder. In fact, only compensating the declared value after the lost items is not the worst. Many sellers in the industry reported that after negotiating with the freight forwarder after the lost items, they found out that the other party only compensated 100 US dollars per ticket, and the goods were not safe at all.

Compared with goods being lost in the hands of freight forwarders, Amazon sellers’ goods being lost after being signed for by FBA seems to be more of a headache.

It took half a year to put it on the shelves, and the claim for lost items was blocked

Lost items are not uncommon for FBA sellers, but claims are not smooth.

One seller said that 14 boxes of goods were lost during Amazon self-pickup, but the platform repeatedly refused to compensate for various irrelevant reasons. Another seller also said that dozens of boxes were lost in two stores, and even half of the goods were lost.

After the item is lost, the seller needs to provide various evidences to claim compensation. Some sellers were told that the number of boxes was incorrect, and they still could not provide logistics receipt, invoices, packing lists, etc. A seller complained, "My shipment from Japan was lost. It has been 4 months since I signed for it, but they still haven't compensated me. They said the amount was too large and the high-value team couldn't handle it. They kept saying that they were investigating." This situation is not an isolated case.

The claim may be even worse. At the end of July, a seller was forced to give up the claim.

It turned out that the seller had a batch of 980 goods, which had not been put on the shelves for a month after signing for them. After the goods were sold, the number of goods in the warehouse was originally 980, but suddenly all of them were cleared out. "Now I dare not file a claim for compensation, for fear of being judged as fraud and closing the store, which is basically unsolvable. Seven or eight people have said that they dare not file a claim because they were judged as fraud and the store was closed. This batch of goods plus shipping costs about 20,000 yuan, so it is more important to keep the number." The seller in question was a little helpless.

Other sellers also confirmed the possibility of account suspension due to claims.

In addition, many sellers have experienced slow FBA listings:

“——There was a ticket, and it was put on the shelves half a year later, it was a seasonal product;

——I have a courier for two months, it has been delivered but not yet on the shelf;

——I had a card delivered a month ago, and now there is no news.

..."

For sellers, lost items, delayed listing, and even complaints of "damaged products" due to violent transportation can cause considerable losses. To reduce the risks brought about by this, large and medium-sized sellers have set FBA first-leg insurance, damage insurance, and listing insurance as standard.

The editor learned that Huafuda can provide customized design and support for different routes, different means of transportation, and different logistics products; with 8 years of experience in the industry, Huafuda has become a leader in customized insurance in the cross-border e-commerce field, protecting the cross-border e-commerce supply chain.

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