What is KAYU? KAYU Review, Features

Specializing in designer handbags, KAYU uses the finest natural materials to create timeless personal and home accessories, while leading the industry in sustainable and ethical production practices.

About KAYU

Jamie Lim grew up in Southeast Asia, surrounded by beautiful handicrafts—the batik smocks her mother wore, the rattan chairs in her dining room, and the straw bowls she used to store fruit. She moved to the United States as a teenager but often returned to Asia. When she was there, she would seek out these crafts but noticed that they were slowly but surely disappearing and being replaced by mass-produced synthetic alternatives.

Jamie created Kayu to connect to her childhood memories while preserving native craftsmanship and providing a living wage for artisans. Over the past decade, Kayu has continued to grow, but its values ​​and mission have remained the same; to create timeless personal and home accessories using the finest natural materials while leading the industry in sustainable and ethical production practices.

KAYU's Materials

Every step of the KAYU supply chain is considered to minimize impact on the environment. We seek ways to support the environment and workers by reducing waste and energy, ensuring fair trade practices, and building long-term relationships with artisans and craftspeople. Many of the studios we work with have been family-owned for generations, and our products are handmade using time-honored techniques.

FAQ

Q: Where are KAYU products manufactured?

A: Our products are handmade by artisans in Southeast Asia, Greece and Ecuador.

Q: What is your domestic shipping policy?

A: We offer a flat rate of $8 for all domestic shipments. Shipping time for all standard domestic orders is 1-5 business days.

If you need your package delivered faster, please select the expedited shipping option at checkout. Any additional shipping charges are non-refundable.

Q: What if I need to change or cancel my order?

A: If you need to change or cancel your order, please contact [email protected] as soon as possible after placing your order. Please include your order number and all details of the changes you would like to make to expedite the process. Please note that we cannot guarantee that changes can be made, and cannot change or cancel orders that have already left our warehouse.

Monogram orders can only be cancelled within 24 hours of order placement.

Q: What is the status of my order?

A: Orders typically take 1-2 business days to be processed in our warehouse. Once your order has shipped, you will receive a confirmation email with a link to your package tracking information. Please note that the estimated shipping time at checkout does not include order processing time.

Q: What payment methods do I have?

A: KAYU accepts all major credit cards such as Visa, American Express and MasterCard, as well as PayPal checkout. Please note that orders using PayPal require an additional 1 business day to process.