Nearly 39 million views! The goods sold by a Shenzhen seller burned down a foreign man's house

Product quality has always been the foundation of a seller's survival. Once there is a problem with product quality, users may give a bad review at best, or they may have to pay a lot of compensation. Recently, a Shenzhen seller got into trouble because of product quality .

Recently, a Japanese consumer posted on a social media platform that he bought a set of air-conditioning clothes on Amazon. The next day after it arrived, the battery exploded during charging and burned down the second floor of the house . The consumer said that he had received a refund from Amazon, but he also lost trust in the air-conditioning clothes, so he posted a message to remind netizens to buy safe air-conditioning clothes.

This post has attracted the attention of many Japanese netizens. At present, the post has been forwarded 83,000 times, liked 191,000 times, and viewed 38.9 million times.

According to the comments of many Japanese netizens under the post, this incident has a great impact on this store. Many netizens who bought the same product said that they would return the purchased products the next day.

As the impact of the incident grew, the seller also found the netizen and said that after the fire department issued a disaster certificate, the seller would bear all the losses, but hoped that the netizen could delete the post that had already spread first .

However, netizens said that their property and houses were seriously damaged and it would not be solved with just a few hundred thousand yen, but might cost millions of yen. The seller said that although there was no PL insurance (product liability insurance), if it was determined to be their fault, they would pay the full amount even if it was millions of yen .

The Japanese netizen who posted the message is currently negotiating with the Chinese seller, but the fire department will need two to three months to issue an accident appraisal report. However, because the incident has a wide impact, the seller said that even if the loss assessment has not yet been released, he is willing to pay 500,000 yen to control the further expansion of the incident.

Based on the brand name revealed by the netizen who posted the message, Yien.com found that the store was domestic and its registered address was in Shenzhen ; it found the store on Amazon based on the name, but did not find the product in question. Yien.com also found that the product in question had been removed from the shelves based on the link provided by the Japanese netizen.

In addition, some netizens in the comments dug out that the products of this store have actually had problems in China. In 2021, a construction worker was wearing the brand's air-conditioning suit when the suit suddenly caught fire. After he took off the suit, the battery exploded again, causing the worker to suffer burns of 10-19% of his body. In the end, the store compensated the injured worker 58,000 yuan.

This incident also reminds many sellers that the quality of goods is the foundation of business at any time. If there is a problem with the quality of goods, it will take more time, energy and money to deal with the corresponding problems. At the same time, this incident also tells us the importance of Amazon's commercial liability insurance - it can improve the seller's ability to resist risks . Once there is a problem with the product, with the bottom line of the insurance company, the seller's financial losses can be reduced to a certain extent, which also indirectly guarantees the smooth operation of the store.

Amazon

Shenzhen Sellers

Foreign netizens

Product Quality