Amazon announced new changes, sellers with improper operations will be banned

Amazon released a new announcement to inform sellers of a new change. However, some people had already noticed the change before the platform notified them. The scary thing is that some sellers who were unaware of the change lost their products and shipping costs; some sellers had their accounts blocked because of a related consultation. Fortunately, experienced people have now found a guide to avoid pitfalls and a reasonable solution.

North American accounts can be expanded to Brazil, and uninformed sellers suffer losses

Recently, Amazon US announced that eligible North American unified accounts can now be expanded to Brazil. However, careful sellers have noticed this change long before the announcement.

The new announcement mentioned that eligible sellers can already see the "Brazil" option in the store switcher at the top of the Seller Center. Listings from North American accounts can begin to be sold in Brazil, and both orders delivered by sellers themselves or remotely delivered through Amazon Logistics can be realized.

With a unified North American and Brazilian account, sellers can easily switch between Amazon.com, Amazon.ca, Amazon.mx, and Amazon.com.br seller tools in Seller Central to list products and manage orders for each store.

However, the problem for many sellers is that they do not want to sell in Brazil, but they still see "Brazil" appear in the store switcher . According to Amazon, it is just displayed and does not affect the seller's account, and it only indicates that the seller is eligible to sell in Brazil.

However, after being automatically added to the Brazilian site, sellers actually encountered many troublesome problems, and some even suffered heavy losses due to improper operations.

First, sellers automatically opened the Brazilian site without knowing it, and lost products and shipping costs. One seller said that he saw the announcement released by Amazon and found that his Brazilian site had been opened when he went to check. This was terrible! He had to deal with customers in South America, and the products he shipped showed that they had been delivered, but he was told that the customer had not received them. In the end, he lost products and shipping costs and had to refund the customers.

Secondly, many sellers saw the opening of the Brazilian site before the announcement was released. Many sellers saw the Brazilian site being automatically added to the North American site in late March and early April. Some peers also saw this phenomenon earlier, and the specific time seems to be different for each seller.

"When I noticed this on April 1, I realized that it would take at least 2 weeks for the platform to announce this sudden change. Fortunately, I noticed the problem as early as when it happened and turned on Amazon Brazil's holiday mode before the change affected my account," said a colleague.

Finally, a seller inquired about the Brazilian site and had his account blocked. A seller said that he knew a super seller with an annual revenue of over one million US dollars. He found that the Brazilian site was suddenly opened about 3 months ago, so he contacted Amazon to ask what happened. Unexpectedly, this behavior directly led to the account being blocked . After the case was opened, Amazon kept passing the buck and the problem has not been solved.

Regarding what Amazon mentioned: If sellers do not choose to sell in the Brazilian store, they will still see "Brazil" listed in the store switcher, which many sellers think is unreasonable.

Some sellers have found that they receive warnings about payment and other issues even if they have not made any sales. In his opinion, if you do not want to sell in Brazil, it is important to turn on the holiday mode. And more importantly, you cannot ask Amazon to delete the Brazilian site, and don’t even ask about this possibility, as doing so is likely to result in the account being deactivated.

Previously, many sellers did not know that the Brazilian site was automatically opened. Fortunately, Amazon chose to issue an announcement to announce the news, which can wake up the sellers.

Add payment in time to avoid unnecessary losses

With the expansion to Brazil, Amazon North America now includes the United States, Canada, Mexico and Brazil. With an additional site added to the North American site, many sellers are worried that their US site accounts will be affected.

A seller communicated with the Amazon manager and confirmed that the Brazilian site, the United States, Canada, and Mexico all belong to the North American mall, so Brazil cannot be closed. If it is closed, the United States, Canada, and Mexico will also be closed.

If you cannot close it, if the seller does not operate it, it is best to add payment. Otherwise, if you open remote delivery for the United States, the link will be automatically listed in Brazil. If there is a balance in the background after the order is placed, but no payment is added, you will receive a video of virtual identity verification. Some sellers have actually encountered this. They only do business in the United States, Canada and Mexico without binding payment, but opened remote delivery, and were verified.

Therefore, for the Brazilian site, it is necessary to add payment collection to the site, so as to avoid subsequent identity video verification. According to a colleague, last year many small sites triggered video review because they had balances but did not add payment collection.

Will adding a payment trigger an audit? Experienced people said that it usually won’t, and they have never heard of it.

For sellers, if you want to add payment to the Brazilian site, there are currently two ways:

First, add it directly in the background;

Second, the backend allocation of the US site.

According to feedback from many peers, the backend allocation of the US site is better. Under normal circumstances, direct allocation will not cause problems. Many sellers who have already operated it use the automatic allocation method, which is temporarily safe. Some people who have experienced it also suggest that it is best to avoid the three days before and after the payment date. The operations of the Brazilian site are similar to those of the previous Canadian and Mexican sites. Many sellers also use automatic allocation operations on the Canadian site, and there have been no problems for several years.

Another question that sellers are concerned about is whether the monthly rental fee for the Brazilian site is paid separately. It is said that there is no need to pay separately. As long as it is a joint account, Amazon will only charge one payment of US$39.99.

Another thing that sellers are most worried about is: if the Brazilian site is not operating for a long time, will the store be closed? Will the closure of the store affect the US site?

Experienced people analyzed that if you don't post links and occasionally check performance notifications, the store will not be closed due to long-term inactivity. However, you can turn on the holiday mode in the background settings. In addition, if you don't post links, sellers should not ship to Brazil. Even if Brazil is closed or the Brazilian site is blocked, it will generally not affect the US site.

However, nothing is absolute. There is also a situation where an account that has not been operated for a long time will receive a notification of inactivity, triggering an audit. If the audit fails, the store will be deactivated, and the US site will also be implicated. Because a seller encountered: the Mexican site triggered an audit, but it failed, and the US site was also suspended.

In general, if the operation is normal, the automatically added Brazilian site will have little impact on sellers. Before the announcement, many sellers may not have noticed this change. Now Amazon has issued a reminder that sellers on the US site are advised to add collection in time to avoid unnecessary losses.

Amazon

Meiya

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