Please note that sellers on Amazon Japan have new return policies!

Amazon has always been customer-oriented. Sellers are indeed insignificant in front of consumers. Many of Amazon's policies and systems are also beneficial to consumers. In addition to the US and European sites, the Japanese site is also like this ...

Yien.com learned that Amazon Japan recently issued an announcement titled "No Refunds for Seller Returns", which stated that the "No Refunds for Seller Returns" setting function is now available.

Starting April 26, 2021, Amazon will open a feature that automatically provides "No Return Refunds" (refunds without product returns) based on rules defined by sellers. By providing "No Return Refunds", it can improve the balance by reducing the hassle of customers returning unnecessary products that may be defective and reducing the burden of sellers on the cost of returning low-priced products.

Sellers prepare for returns In the "No Return Refund" tab, you can set up no return refund rules based on price range, product category, return reason, etc. With this setting, you can offer a "No Return Refund" when a customer makes a return request at the return receiving center.

This policy on the Japanese site is not as strict as that on the US site, and sellers are not forced to provide no-return refunds, but can set it up themselves in the background.

In this way, for those products with lower value, when consumers return the products, the seller can choose to refund the consumers instead of requiring a return.

In addition, Amazon also talked about the policy changes regarding overseas returns in this announcement, as shown below ↓

How to process returns when shipping from overseas to Japan As mentioned above, you must provide your customers with one of the following services:

1. Return address in Japan;

2. No return or refund;

3. Prepaid shipping label.

Starting from July 28, 2021, if the total amount of goods is 1,000 yen or less (including consumption tax and shipping costs) and a return address in Japan is not provided in the return request to the overseas seller, the shipping costs will be prepaid.

Amazon said refunds for returns apply with or without a return label, and it expects the change will improve customer convenience while reducing seller burdens related to returns.

The editor would like to say that Amazon’s policies change frequently, and sellers should pay attention to Amazon’s policy updates in real time and adjust their business strategies in a timely manner according to the policies.

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