During the 618 shopping festival, Cainiao International Express continued to optimize logistics timeliness, and the stock of export-preferred warehouses increased by more than 400%.

On June 2, Cainiao International Express teamed up with AliExpress to launch a number of initiatives to ensure the stability of international logistics timeliness during the 618 summer promotion and help cross-border export merchants better serve overseas consumers.

The reporter learned that as of now, the inventory in Cainiao's premium warehouses has increased by more than 400% year-on-year, and the timeliness and service in 15 key countries will be further guaranteed. It is expected that the overall timeliness will be improved by nearly 10%.

Yu Qiuxin, director of cross-border e-commerce operations at Shenzhen Lilanda Technology, said that compared with the same period last year, cross-border sales have grown rapidly, and the 618 promotion is expected to see another 20-30% growth.   "The more you buy, the greater the comparison. Six or seven years ago, we would receive positive reviews from overseas consumers if they received the goods within 60-90 days, but now they can't wait for more than ten days." She believes that overseas consumers' demands for goods, logistics, etc. have changed. Practicality and cost-effectiveness have become important criteria for them to choose goods. Taking household kitchen tools as an example, classic models are more popular than new ones, and are easier to place orders and have explosive orders. Logistics timeliness and service have become key links in the quality of shopping experience, such as the speed of product delivery, accurate query of package information, and terminal delivery fulfillment. Products such as Cainiao International Express Worry-Free Standard have stable timeliness and super high cost-effectiveness. Cainiao continues to optimize its services to allow merchants to focus more on operations.

Free “upgrade” for cross-border parcels Free logistics upgrade for new users in 15 countries

During the 618 promotion, new users in 33 countries around the world can enjoy logistics upgrade services for most products when placing their first order (Economy and Simple can be upgraded to Standard), and the logistics efficiency can be shortened by 10-20 days.

Consumers in 15 countries including Spain, France, Germany, the United States, Russia, Israel, Japan, and South Korea , whether they are new users purchasing for the first time or old users buying multiple items at a time, will experience the free "upgrade" service for cross-border packages. New users within the country can enjoy up to 3 upgrade opportunities since registration, and the timeliness and service will be further guaranteed. It is expected that the overall timeliness will be improved by nearly 10%.

Logistics disputes and claims processing Logistics after-sales processing speed is 30% faster

Cainiao International Express, which serves consumers in more than 200 countries around the world, has teamed up with AliExpress to upgrade its after-sales service. Standard and simple logistics disputes and claims processing do not require the involvement of merchants. Cainiao will handle 100% of them and realize automatic escrow of compensation. The logistics after-sales processing speed will be 30% faster, and economic packages can also be automatically escrowed for compensation .

In addition, Cainiao has further optimized its reverse logistics services. For returned parcels that cannot be delivered overseas, merchants can also take over the entire process, track the package status 24 hours a day until the return is signed for, and automatically apply for claims, making after-sales service more worry-free.

Cross-border warehouse network layout is further improved to enable global consumers to enjoy 618

The five newly opened cross-border warehouses of Cainiao have all been put into use. At present, Cainiao has built a network of preferred warehouses covering eight places across the country, including Guangdong, Zhejiang, Shandong, etc., with more than 20 warehouses, including 10 Choice preferred warehouses, 13 platform merchants can choose to settle in preferred warehouses and 2 global central warehouses.

15 AliExpress official overseas warehouses in 11 countries around the world guarantee local shipments, with an average delivery time of 2-5 days, and “same-day delivery” and “next-day delivery” are available in some areas.

Recently, Cainiao launched a full-hosting model for AliExpress merchants. During the 618 period, fully-hosted products can be stocked in overseas warehouses in Spain, France and Poland for the first time to prepare for the big promotion. The platform will also subsidize the first-leg freight difference for hot products that meet the conditions, and upgrade rail transportation to air transportation free of charge.

At present, Cainiao’s self-built international express logistics network covers more than 100 countries and regions around the world, of which the “5 US dollars for 10 days” logistics product has covered 20 countries, helping more cross-border merchants “deliver to the world with the money for a cup of coffee.”

Cainiao International