Independent station merchants please note: order management system is very important

Although the emergence of the new coronavirus has brought challenges to the retail industry , causing problems such as the collapse of supply chain systems , e-commerce has been developing , and the challenges of the epidemic have promoted digital transformation . In this context , more and more brands are beginning to regard order management systems (OMS) as a key part of their technology stack.

A recent study on “ The State of Retail Delivery and Fulfillment ” by enterprise logistics solutions provider Bringg also found that most retailers said the biggest obstacle to on-time delivery is the lack of real-time tracking of orders .

The challenge of real-time order traceability , coupled with growing consumer expectations, has prompted many brands to re- evaluate their e-commerce technology stack and consider building a dedicated order management system, like Deck Commerce, to improve operational efficiency and profit margins.

Over the past 18 months , Deck   Commerce announced a partnership with Big   The partnership between Amazon Commerce and Shopify brings an all-encompassing distributed order management system to large platforms , helping them process orders more efficiently.

In addition, retailers can use the system to automate omnichannel processes including reservations, out-of-stocks , returns and other complex scenarios , improving the customer experience without manual operations or consuming technical resources .

With this OMS order management system, retailers can experience the following features :

Seamless experience of omni-channel purchase , delivery and returns , accurate visibility of shared inventory on multiple platforms ; automatic processing of pre-orders and backorders ; quick assistance to customers through intuitive and easy-to-understand customer service sections , etc.

Jackie , Vice President of Strategy at Deck Commerce   Breen said, Big   Merchants on independent station platforms such as Commerce and Shopif y have specific ways to meet customers ' shopping experience needs , and the most effective way is the order management system .

For brands trying to connect with customers, complex order routing , door-to-door pickup, batch delivery, and how to ship from stores are all factors that must be considered and addressed .

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