It’s hard to bear! Amazon’s “Business Scope” review is coming again…

Amazon sellers have been worried about sudden review emails ...

Amazon sellers who have been under heavy pressure have long been indifferent to ups and downs. Now, various audits have come, making the sellers uneasy.

Recently, some seller accounts did not encounter video verification, but instead encountered business scope review. In addition to the need to modify the business scope, some sellers also need proof of creditworthiness.

In addition, some sellers reported that due to Amazon customer service errors, tens of thousands of sellers' inventory could not be sold. The sellers learned a lesson from this: because the business levels of Amazon customer service vary, the key to handling this problem is to keep opening cases and find customer service until you find someone who is capable of resolving the problem, and you must never remove the inventory.

Amazon frequently sends business scope review emails

Recently, many sellers have reported that even if they did not receive emails regarding video review, they still received emails regarding business scope review.

The email stated: "Please confirm the representative items of the products and categories you plan to sell in your Amazon seller platform account, and make sure that your company can conduct online sales. If the products you will sell in your Amazon seller account are not consistent with the business scope of your existing business license, please go to the local industrial and commercial bureau to apply to update your company's business scope to match the product categories you plan to release on Amazon."

Amazon reminds that sellers can make changes to their business scope, for example, adding "e-commerce" or "conducting business activities through the Internet".

Sellers who have received relevant review notifications need to change their company’s business scope. If the change takes a long time, they can send an email to Amazon to explain the situation and request an extension of the review period.

After the seller encountered the video verification, he became confused again:

“We registered as an advertising company, so why didn’t we register as an e-commerce company in the first place??”

"We met YKC at the European site, and then received this email..."

A method suggested by sellers is that if there is no relevant business scope, you can go to the Industrial and Commercial Bureau to modify it and apply to add the business license scope . When registering a company at the beginning, you also need to pay attention to the company's business scope to avoid more trouble in the future.

The credit certificate review is coming, is the seller’s credit certificate questioned?

In recent days, some sellers have reported that Amazon had sent them review emails regarding credit certificates, and they had been reviewing and providing the certificates, which were all true. However, after their accounts were restored, they found that their listing rankings were gone, and they wanted to curse.

The review email stated: "A scanned copy of the company's certified bank credit certificate. This document must meet all of the following conditions: issued within the last 180 days; bear the bank's seal; bear the bank's name or logo; bear the account holder's name, residential address and bank account number

…

If you do not upload this documentation within 60 days, we will not be able to prevent your selling privileges from being suspended, and once we receive this document, we will proceed with verifying your account."

Some sellers are still unfamiliar with this credit certificate. Experienced sellers suggest that it can be issued by one of the four major banks, preferably Bank of China . You can tell the staff that you want to check the comprehensive information certificate and indicate that you are working for Amazon. Then experienced staff will understand what kind of certification documents you want.

It should be noted that the document needs a date, the address of the document must be consistent with the registered address of the Amazon store, and the document needs to be clearly visible, especially the official seal. For some content that the bank can provide, let the bank provide as much as possible to avoid running back and forth.

Amazon customer service made an operational error, and sellers cannot sell tens of thousands of stocks

Amazon sellers all know that it is not easy to do well in this business. On this business road, passing the layers of review is only one step out of 100 steps. There are still 99 steps waiting for you to explore, and you also need to overcome the unknown difficulties on the road.

Inventory is one of them. Usually, the reasons for inventory are that the seller misjudgment leads to unsalable products, or the logistics are too slow and miss the sales season, but recently a seller encountered a strange situation: Amazon customer service made an operational error, resulting in tens of thousands of inventory being unsalable.

According to the seller, he had two products of different colors with independent links sku01 and sku02. He wanted to know about merging variants, so he opened a case and contacted Amazon customer service. However, due to the customer service's misunderstanding, an operational error occurred and the different products were merged.

"Although I opened it in time, big problems still occurred." He said that when splitting the variants, there were inconsistencies in the inventory corresponding to the products. One of the products had 15,000 goods on the way, and if the problem was not resolved, it would be scrapped.

The current situation is that the seller has opened many cases to ask customer service, but most of the answers he got were to remove it directly . He also tried to delete both links using the template, and then restore them using the template after 24 hours, but still could not solve the problem.

In fact, the seller's experience is not an isolated case. Seeing the pitfall he fell into, many sellers said that they had experienced the same thing.

From the feedback of these sellers, we can know that this is not an unsolvable problem. According to them, because the business level of Amazon customer service varies, the key to dealing with this problem is to keep opening cases and looking for customer service until you find one who is capable of solving it, but you must not remove the inventory.

In addition, these sellers also shared their own experiences:

A : You can just remap it. It is recommended to open an English case and directly explain that the inventory matching is wrong and needs to be remapped.

B: You need to make it clear to the customer service that the two SKUs are different. Or you can merge them and then sell the two SKUs on the same link, sharing one ASIN.

c: The data for managing inventory and managing FBA inventory are inconsistent. In this case, open a few more cases to tell them clearly which ASIN should correspond to which SKU and FNSKU. This can be solved if you meet an experienced customer service representative. This is a system problem and you must not remove it.

D: Open a case and ask if the system is still merging. If so, then split it. If not, then merge them together and split it again.
 

It has to be said that inventory issues are really frustrating for sellers. They can see that they can put their products on the shelves and make money, but unexpected problems keep happening.

Recently, the above sellers are not the only ones who have encountered difficult problems with inventory.

A few days ago, a seller said that he suddenly received an email last week saying that there was an error in the SKU and the product was under investigation and sales were suspended.

"My product comes with three packages, but the email said they had shipped less. I asked the factory and they replied that such a problem rarely happens." He said that there are 6,282 of this SKU in stock now. "I opened a case and asked the customer service, but they told me to wait. It's been four days now, and I'm extremely worried. "

Video authentication

Business scope review

Credit certificate