Scanning number is not over yet? Another batch of sellers received video verification

Amazon started "making trouble" on the first day of August. A seller posted on a social media platform that he received two video certifications today.

In fact, many sellers received video verification requirements before Prime Day, but everyone thought it was just a routine "account scanning" before the big promotion. Unexpectedly, sellers have still received video verification notifications from last week to today.

Last week, a seller received a notification that the seller's account is currently under review in accordance with Section 3 of Amazon's Business Solutions Agreement . Amazon said in the email that the platform believes that the seller's account or related accounts are suspected of participating in deceptive or illegal activities (such as selling counterfeit goods), which has an adverse impact on buyers and the platform . Therefore, the seller is required to prove the authenticity of the account and inventory through video verification. According to the requirements, the owner and operator of the account should participate in this verification interview.

Some netizens said that this situation may be caused by selling infringing products, borderline products, or copying big-name products, which triggers the review. It is usually triggered by reports from competitors and complaints from buyers about the authenticity of the products. According to Amazon's notice, the seller's permission to create Amazon logistics goods will be suspended and funds will be withheld before passing the review.

  Whether the video authentication can be successfully passed is related to whether the account can operate normally, so the preparation work before the video authentication is crucial.

First of all, you must prepare relevant documents such as your ID card, original business license, agency operation cooperation agreement, and identity certificate in advance.

Secondly, sellers can also prepare in advance for how to answer questions that may be encountered during the review. Based on previous seller video authentication experience, sellers may encounter questions such as " Who registered the Amazon account (Answer: I registered it myself) ", " Did you register it yourself or did the investment manager give you the link (Answer: The investment manager gave you the link) ", " Why do you want to apply for video authentication today ( reply according to the content of the email, for example, the seller above can answer 'The platform believes that my account may be used for deceptive or illegal activities' ) " and so on.

Finally, it is strongly recommended that during the video authentication, other illegal persons or unauthorized persons must not enter the camera or make any sounds or prompts .

It should be noted that while "being able to pass the video review smoothly" is important, "conducting video verification in a timely manner" is equally important . Recently, a seller said that his account was suspended because he failed to conduct video verification in a timely manner.

It is reported that the seller only remembered to check the "Performance-Account" in the backend to understand the situation after his account was deactivated. According to the seller, the account had received two emails from Amazon before Prime Day requiring video authentication (also received in the performance notification), but the seller did not see the notification and did not verify in time today, so the account was deactivated.

The email the seller received showed that according to Article 1 of the Amazon Service Provider Business Solutions Agreement , the platform requires sellers to have a video call with Amazon staff to complete additional identity verification . During the review, sellers need to present the original ID card used when registering, and no new documents will be accepted .

From the experiences of the two sellers, we can see that although it is the same video authentication, the reasons for the verification are different. Therefore, after receiving the video authentication notice, everyone must carefully read the requirements in the notice and operate according to the requirements.

Finally, everyone must also regularly pay attention to their backend and mailbox to check whether they have received similar notifications. If so, be sure to take timely countermeasures to avoid account deactivation and other unfavorable situations.

Amazon

Video authentication

Seller